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Checklist for Login Issues

PDFWord

If you cannot access the login page, please follow these steps and send us the results:

1. Try different browsers

  • Open the page in Chrome, Edge, or Firefox. Write down which browsers you tried and whether it worked in any of them.

2. Try using private/InPrivate/incognito mode

  • Chrome/Edge: press Ctrl+Shift+N
  • Firefox: Press Ctrl+Shift+P
  • Then try logging in again.

3. Check the TLS version

  1. Go to the page: https://www.howsmyssl.com/
  2. It will say, for example, “Your client is using TLS 1.2.”
  3. Write down the value you see.

4. Check system information

  1. Go to the page: https://www.mysupportdetails.com/
    1. Click the “Send Results” button
    1. Send us the link or a screenshot.
  • This shows which computer, browser, and network you are using.

5. Try using a different internet connection

  • Connect your computer to a cell phone acting as a hotspot (cellular network).
  • Try logging in again.
  • Note whether it worked over the mobile network.

→ In Windows, you can do this by clicking the network icon in the lower-right corner, selecting your cell phone from the list of Wi-Fi networks, and entering the password.

6. Check the date and time on your computer

  • Make sure the date and time are set correctly.
  • An incorrect time may prevent the connection from working.

→ In Windows, do this by right-clicking the clock in the lower-right corner and selecting “Adjust date and time.”

Send it back to us:

Results from howsmyssl.com

Link or image from mysupportdetails.com

If it worked in private mode

If it worked via a mobile hotspot

Which browser/Windows version you’re using

Advanced test for network issues

Windows

1. Test the path to the server (Traceroute)

  1. Click the Start menu.
  2. Type ‘cmd’ and press Enter.
  3. A black window will open.
  4. Type the following and press Enter: tracert inkvartering.tillvaxtverket.se
  5. Wait until the test is complete.
  6. Take a screenshot of the result and save it.

2. Test the secure connection (if possible)

If you have IT staff, they can also test the secure connection:

  1. Open the Command Prompt (cmd).

  2. Type:

curl -vk https://inkvartering.tillvaxtverket.se/

  1. Copy the result or take a screenshot.

Mac

1. Test the route to the server (Traceroute)

  1. Open Finder and go to Applications > Utilities
  2. Launch the ‘Terminal’ app.
  3. Type the following and press Enter: traceroute inkvartering.tillvaxtverket.se
  4. Wait until the test is complete.
  5. Take a screenshot of the results and save it.

2. Test the secure connection (if possible)

If you have IT staff, they can also test the secure connection:

  1. Open Terminal.

  2. Type:

curl -vk https://inkvartering.tillvaxtverket.se/

  1. Copy the result or take a screenshot.